Faq & Contact Us    

Please refer to the after sales service section of our website to locate your nearest authorized after-sales service centre. If the repair is covered under guarantee, the repair is generally conducted free of charge. If the repair is not covered under guarantee, the price depends on the nature and complexity of the repair as well as the cost of the parts needed. We will not conduct any repairs, which are not under guarantee, without first providing an estimate for approval. The guarantee becomes void in the event that any person not duly authorized by RAYMOND WEIL S.A. or its representatives attempts to repair.

Simply take your watch back to your local authorized dealer.

A chronograph is a watch that measures elapsed time thanks to an additional hand (a chronograph hand). A chronograph can also record time with 30-minute and 12-hour totalizers. A chronometer is a watch that underwent several precision tests in different positions and at different temperatures to obtain a certificate from the Official Swiss Chronometer Testing Institute (COSC).

An automatic watch is wound by the active movement of the wearer’s wrist. The longer the watch is worn, the more energy it will store. An automatic watch should be worn ‘actively’ and continuously for at least 12 hours a day. If the wearer is inactive or takes the watch off regularly, the 42 hour power reserve will start to run down and eventually the watch will lose time or stop.

Automatic movements are not as accurate as quartz movements and they can indeed run a little early or late. The precision of an automatic movement can be affected by several factors such as: temperature, humidity, magnetic fields or simply by the wearer’s activities. All RAYMOND WEIL watches are tested and do not allow an interval that does not range between -5 to +20 seconds per day.
If your watch is running significantly early or late, please contact your nearest authorized service centre.

 

RAYMOND WEIL does not provide watch winders.
All RAYMOND WEIL automatic watches can be wound with a rotating watch winder (of the Cyclotest type). It is the most common type of watch winder. It causes the watch to rotate, which allows the oscillating weight to move, thus recharging the mechanism.
We recommend you set your watch winder to 4 turns per minute. This should be sufficient to recharge your watch in 5 to 6 hours.
Other types of watch winders exist, in particular a model that recharges the mechanism by turning the crown, but we do not recommend this type of watch winder as it can damage the mechanism of your watch.
 

Sometimes the system does not recognize a serial number but that does not mean your watch is a counterfeit. If you need any assistance on that matter, please contact the RW Club at rwclub@raymond-weil.ch and attach a photo of the back of the watch showing the serial number or copy of the guarantee card. The RW Club will then take care of your registration.

The fact that your watch does not appear on our website does not necessarily mean it is a counterfeit or a discontinued model. Indeed, our website displays a selection of all RAYMOND WEIL watches available around the world: some references may not appear on our website but nevertheless be available through our network of authorized dealers.

If you are concerned with the authenticity of your watch, please make sure you bought it from one of our authorized dealers and were given the warranty card bearing the name and address of the seller, as well as its stamp and the date of purchase. Your watch should also bear a unique serial number engraved on the back of the case which guarantees its authenticity. If you still have doubts, you can use the Contact us form below to send us a message, including the serial number of your watch.

First of all, Amazon is not an official RAYMOND WEIL retailer. Therefore we cannot guarantee the watches they sell are genuine RAYMOND WEIL watches. In order to benefit from the two year international guarantee, all guarantee cards must be duly filled in and stamped by an official retailer. If not, we will be unable to take any repair under this international guarantee. We strongly recommend you buy your RAYMOND WEIL watch from one of our authorized dealers.

For any spare parts inquiries, please contact your local authorized dealer.

To obtain information on a discontinued watch, please contact your nearest authorized dealer. RAYMOND WEIL does not make appraisals. In order to determine a fair market value for your watch, we recommend that you consult an appraiser who specializes in watches and jewellery.

To obtain the price of your RAYMOND WEIL watch, please contact your nearest authorized dealer.

This limited guarantee covers the defects in material or resulting from manufacturing of the watch for two years from the date of purchase. Please click on this link to read the current guarantee policy.

Conducting maintenance every three years is recommended to keep your timepiece functioning at its best. You can also have a look at our maintenance & tips section for more information.

This depends on the nature and complexity of the repair. Your local authorized dealer will be able to help you on that matter.

1. Keep your watch clean with a soft dry cloth.

2. Avoid contact with perfumes, spirits or petroleum products as these may damage seals, case or bracelet.

3. Ensure that the crown, which is used to change the hands and/or date, is properly pushed in and/or screwed at all times. This prevents penetration by water or dust.

4. Avoid abrasions as scratching may eventually affect the case and bracelet.

5. If you are about to undertake heavy physical work, remove your watch.

6. If your watch has a leather strap do not wear it too tightly fastened or expose it to water, unless the strap is water resistant.

7. Avoid subjecting your watch to rapid changes in temperature.

8. When not being worn, keep your watch in a cool dry place.

9. Batteries should last for up to three years. If your watch needs a new battery please attend to this immediately as dead cells can harm the movement.

10. A water resistant model should have its seals checked at least every 2 years and annually if the watch is worn whilst bathing to ensure its water resistance.

11. Your watch must be returned to an authorized dealer for servicing and any other necessary repairs.