SERVICING YOUR TIMEPIECE
Your timepiece, who accompanies you through life’s moments, deserves attentive care to ensure its continued reliability. We recommend regular check-ups and servicing to maintain its precision and swiss-made quality.
AFTER SALES SERVICES
MECHANICAL SERVICES
M1 MAINTENANCE
SERVICE
- Overall superficial cleaning
- Movement setting adjustment
- Oiling if needed
- Gaskets replacement
- Water Resistance check
- Functional check
Starting from CHF 160.–
M2 COMPLETE
SERVICE
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
Starting from CHF 310.–
M3 COMPLETE SERVICE COMPLICATIONS
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
Starting from CHF 480.–
QUARTZ SERVICES
Q1 BATTERY
SERVICE
- Overall superficial cleaning
- Battery replacement
- Case back Gasket replacement
- Water-Resistance check
- Functional check
Starting from CHF 105.–
Q2 COMPLETE
SERVICE
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
Starting from CHF 235.–
Q3 COMPLETE SERVICE COMPLICATIONS
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
Starting from CHF 280.–
POLISHING SERVICES
To restore your timepiece’s original radiance, our polishing service is carried out with the utmost respect for its lines and finishes. This service is exclusively available for stainless steel watches and must be combined with Q2, Q3, M2 or M3 service types.
Polishing case - from CHF 85
Polishing case and bracelet - from CHF 160
At RAYMOND WEIL, each timepiece is created to accompany you for many years. Preserving its longevity and performance remains essential. Our After-Sales Service places the expertise of our watchmakers at your disposal to maintain both the functionality and value of your watch. Upon receipt of your timepiece, a complete diagnostic is carried out. A detailed estimate is then provided for your approval prior to any intervention.
- - Complete disassembly and servicing of the movement (or standard exchange where applicable)
- - Ultrasonic cleaning of the case and bracelet
- - Adjustment and rate testing
- - Reassembly and water-resistance testing
- - Aesthetic and functional quality control
Each operation is carried out using certified components and high-precision instruments.
For timepieces over 20 years old, restoration is performed with the utmost care. Subject to availability, we may replace the following components where necessary:
- - Crystal, crown and gaskets
- - Bracelet, clasp or case
Our watchmakers are committed to preserving the authenticity and integrity of each model.
- Mechanical service: 4 to 6 weeks
- Quartz service: 2 to 4 weeks
- Polishing: + 3 weeks
- Restoration of vintage models: upon request
A two-year warranty is granted following any intervention carried out in our workshops for Q2, Q3, M2 and M3 service types. This warranty covers the proper functioning of the movement and the work performed.
All repairs are carried out exclusively using genuine RAYMOND WEIL components, ensuring the longevity and value of your timepiece.
Each timepiece entrusted to our workshops undergoes an authenticity verification prior to any intervention. In the event of doubt or the presence of modified parts, the owner will be informed.
AFTER SALES PORTAL
service info & requests made easy
In order to find information on our services lead-time and prices, or to initiate a service request for your timepiece, our portal is the best way to start your journey.
If you’re a trade partner, you will also be able to manage your repairs and spare parts order.
MAINTENANCE & SERVICING
To ensure your timepiece continues to perform with precision over time, regular maintenance is essential. We recommend a complete service every 3 to 5 years, as well as a battery replacement every 2 to 3 years for quartz models, as a depleted battery may damage the movement. These recommendations may vary depending on the frequency of use and the conditions in which the watch is worn.
At RAYMOND WEIL, preserving the longevity and performance of each timepiece is a priority. Your watch should be entrusted to an official RAYMOND WEIL service centre, where our watchmakers will carry out all necessary maintenance and repairs with the utmost care.
CARE RECOMMENDATIONS
Preserve the performance
At every stage, we are committed to preserving the quality, reliability and longevity of your timepiece.
At every stage, we are committed to preserving the quality, reliability and longevity of your timepiece.
By following a few simple care recommendations and respecting the indicated water-resistance guidelines, you help maintain its precision, appearance and performance over time - ensuring you can wear your watch with confidence and enjoyment, year after year.
SERVICE CENTERS
RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the RAYMOND WEIL customer care center for your country and region.
NEED HELP?
Our After-Sales Service carefully handles repairs, parts requests, and customer inquiries in the order they are received.
Our headquarters are open to the public every Tuesday and Thursday from 9:00 AM to 12:00 PM at the following address:
Raymond Weil SA
36–38 Avenue Eugène Lance
1212 Lancy, Geneva
Switzerland
Should you have any questions, we invite you to contact us via the link below.