Refund policy

 

We want you to be completely satisfied with your order, and if for any reason you are not satisfied we will gladly accept your return within 14 days of receipt of the original merchandise.

If there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an e-mail at digital@raymond-weil.ch

Please note: a return authorization must be initiated within 14 days of receiving the merchandise and product returned within 10 days of the return authorization. Additionally, all products must be returned with the original receipt, in a new and unused state, in perfect condition, with all original shipping and product packaging, protective materials, and tags in place.  RAYMOND WEIL will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way, or if the 14 day return authorization has passed.

All returns will be subjected to strict quality control by RAYMOND WEIL to ensure that the returned products satisfy the return requirements. Returns of RAYMOND WEIL products that are not in compliance with the conditions and timeframes set forth may be rejected by RAYMOND WEIL and will be sent back to the Customer or Gift Recipient.

Watch bracelets that have been adjusted at the customer’s request must have been done so by RAYMOND WEIL or a RAYMOND WEIL Authorized Retailer and should be returned with all the links originally shipped.

Should you wish to make a free return, please email us at digital@raymond-weil.ch or access the FAQ page on our website, and fill in the Contact us section, and select 'Orders & Returns' subject. Add your order number and the watch that you would like to return, within 14 days of receiving your order.

• If your online order was made from Switzerland, France, Spain, Germany, Austria, Bosnia, Croatia, Italy, Ireland, Estonia, Finland, Slovakia, Slovenia, Lithuania, Australia, New Zealand, Poland, Czech Republic, Hungary, Canada, Latvia, Hong Kong and Macao exclusively, you will be then provided with a free FedEx return label that will be sent to your e-mail. You may then package the timepiece in its original box, attach the label, call the nearest FedEx services and arrange this courier to collect your item at the most convenient time. We also recommend you keep note of your return tracking number which is located on the label itself.
• If your online order was made from Australia or New Zealand, you will be then provided with a return label that will be sent to your e-mail.

By opting for the engraving option for your watch, you acknowledge and agree that all purchases made with this feature are considered final sale, with no possibility of returns or exchange.

Receipt of return shipments is required within 10 days of receiving your return label. You may also contact us by emailing digital@raymond-weil.ch to make return arrangements to return your merchandise for a refund to the original form of payment, in accordance with this return policy.

Should you choose not to use the provided label and ship with a different courier, RAYMOND WEIL is not responsible for packages lost in transit and shipping cost will not be reimbursed.

Refunds will not be issued for watches received as gifts, and exchanges must be of equal or higher value.  Credit or exchanges cannot be issued until merchandise being returned or exchanged is received. After 14 days, product in need of servicing should be sent to the RAYMOND WEIL service center to be covered under the 2 year or extended 3^rd year warranty, in accordance with the limited International Warranty.