Frequently Asked Questions
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I NEED TO CHANGE THE BRACELET OF MY RAYMOND WEIL WATCH OR ADD SOME LINKS TO IT. HOW SHOULD I PROCEED ?
Simply take your watch back to your local authorized dealer.
WHERE SHOULD I SEND A RAYMOND WEIL WATCH THAT NEEDS TO BE SERVICED ?
Please refer to the after sales service section of our website to locate your nearest authorized after-sales service centre. If the repair is covered under guarantee, the repair is generally conducted free of charge. If the repair is not covered under guarantee, the price depends on the nature and complexity of the repair as well as the cost of the parts needed. We will not conduct any repairs, which are not under guarantee, without first providing an estimate for approval. The guarantee becomes void in the event that any person not duly authorized by RAYMOND WEIL S.A. or its representatives attempts to repair.
WHAT SHOULD I DO TO MAKE SURE MY RAYMOND WEIL WATCH CONTINUES TO FUNCTION FOR A LONG TIME ?
1. Keep your watch clean with a soft dry cloth.
2. Avoid contact with perfumes, spirits or petroleum products as these may damage seals, case or bracelet.
3. Ensure that the crown, which is used to change the hands and/or date, is properly pushed in and/or screwed at all times. This prevents penetration by water or dust.
4. Avoid abrasions as scratching may eventually affect the case and bracelet.
5. If you are about to undertake heavy physical work, remove your watch.
6. If your watch has a leather strap do not wear it too tightly fastened or expose it to water, unless the strap is water resistant.
7. Avoid subjecting your watch to rapid changes in temperature.
8. When not being worn, keep your watch in a cool dry place.
9. Batteries should last for up to three years. If your watch needs a new battery please attend to this immediately as dead cells can harm the movement.
10. A water resistant model should have its seals checked at least every 2 years and annually if the watch is worn whilst bathing to ensure its water resistance.
11. Your watch must be returned to an authorized dealer for servicing and any other necessary repairs.
HOW OFTEN SHOULD MY RAYMOND WEIL WATCH BE SERVICED ?
Conducting maintenance every three years is recommended to keep your timepiece functioning at its best. For more information, you can also have a look at our maintenance & tips section.
Need help?

Discover answers to the most frequently asked questions about our timepieces and services.

Contact us
Contact us

We invite you to connect with us for any inquiries or requests. A member of the RAYMOND WEIL team will be delighted to assist you personally. For additional information, we also encourage you to consult our FAQ.

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