Frequently Asked Questions
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IS IT USUAL FOR AN AUTOMATIC WATCH TO RUN A FEW SECONDS LATE OR EARLY EVERY DAY ?
Automatic movements are not as accurate as quartz movements and they can indeed run a little early or late. The precision of an automatic movement can be affected by several factors such as: temperature, humidity, magnetic fields or simply by the wearer’s activities. All RAYMOND WEIL watches are tested and do not allow an interval that does not range between -5 to +20 seconds per day.
If your watch is running significantly early or late, please contact your nearest authorized service centre.
WHAT TYPE OF WATCH WINDER WOULD YOU RECOMMEND AND HOW SHOULD I USE IT ?
RAYMOND WEIL does not provide watch winders.
All RAYMOND WEIL automatic watches can be wound with a rotating watch winder (of the Cyclotest type). It is the most common type of watch winder. It causes the watch to rotate, which allows the oscillating weight to move, thus recharging the mechanism.
We recommend you set your watch winder to 4 turns per minute. This should be sufficient to recharge your watch in 5 to 6 hours.
Other types of watch winders exist, in particular a model that recharges the mechanism by turning the crown, but we do not recommend this type of watch winder as it can damage the mechanism of your watch.
WHAT IS AN AUTOMATIC WATCH ?
An automatic watch is wound by the active movement of the wearer’s wrist. The longer the watch is worn, the more energy it will store. An automatic watch should be worn ‘actively’ and continuously for at least 12 hours a day. If the wearer is inactive or takes the watch off regularly, the 42 hour power reserve will start to run down and eventually the watch will lose time or stop.
WHAT IS THE DIFFERENCE BETWEEN A CHRONOGRAPH AND A CHRONOMETER ?
A chronograph is a watch that measures elapsed time thanks to an additional hand (a chronograph hand). A chronograph can also record time with 30-minute and 12-hour totalizers. A chronometer is a watch that underwent several precision tests in different positions and at different temperatures to obtain a certificate from the Official Swiss Chronometer Testing Institute (COSC).
HOW CAN I OBTAIN INFORMATION ON A DISCONTINUED RAYMOND WEIL WATCH AND CAN I GET AN APPRAISAL ?
To obtain information on a discontinued watch, please contact your nearest authorized dealer. RAYMOND WEIL does not make appraisals. In order to determine a fair market value for your watch, we recommend that you consult an appraiser who specializes in watches and jewellery.
DO YOU HAVE SPARE PARTS FOR MY OLD RAYMOND WEIL WATCH ?
For any spare parts inquiries, please contact your local authorized dealer.
Need help?

Discover answers to the most frequently asked questions about our timepieces and services.

Contact us
Contact us

We invite you to connect with us for any inquiries or requests. A member of the RAYMOND WEIL team will be delighted to assist you personally. For additional information, we also encourage you to consult our FAQ.

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