SERVICING YOUR TIMEPIECE
Your timepiece, who accompanies you through life’s moments, deserves attentive care to ensure its continued reliability. We recommend regular check-ups and servicing to maintain its precision and swiss-made quality.
AFTER SALES SERVICES
MECHANICAL SERVICES
M1 MAINTENANCE SERVICE
Overall superficial cleaning
- Movement setting adjustment
- Oiling if needed
- Gaskets replacement
- Water Resistance check
- Functional check
M2 COMPLETE
SERVICE
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
M3 COMPLETE SERVICE COMPLICATIONS
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
QUARTZ SERVICES
Q1 BATTERY
SERVICE
- Overall superficial cleaning
- Battery replacement
- Case back Gasket replacement
- Water-Resistance check
- Functional check
Q2 COMPLETE
SERVICE
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
Q3 COMPLETE SERVICE COMPLICATIONS
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
POLISHING SERVICES
To restore your timepiece’s original radiance, our polishing service is carried out with the utmost respect for its lines and finishes. This service is exclusively available for stainless steel watches and must be combined with Q2, Q3, M2 or M3 service types.
Polishing case - from CHF 85
Polishing case and bracelet - from CHF 160
At RAYMOND WEIL, each timepiece is created to accompany you for many years. Preserving its longevity and performance remains essential. Our After-Sales Service places the expertise of our watchmakers at your disposal to maintain both the functionality and value of your watch. Upon receipt of your timepiece, a complete diagnostic is carried out. A detailed estimate is then provided for your approval prior to any intervention.
AFTER SALES PORTAL
service info & requests made easy
In order to find information on our services lead-time and prices, or to initiate a service request for your timepiece, our portal is the best way to start your journey.
If you’re a trade partner, you will also be able to manage your repairs and spare parts order.
SERVICE CENTERS
RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the RAYMOND WEIL customer care center for your country and region.
NEED HELP?
Our After-Sales Service carefully handles repairs, parts requests, and customer inquiries in the order they are received.
Should you have any questions, we invite you to contact us via the link below.