Frequently Asked Questions
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Discover answers to the most frequently asked questions about our timepieces and services.

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WHERE CAN I PURCHASE A RAYMOND WEIL WATCH ?
You can buy a RAYMOND WEIL watch on our website if your delivery address is located in Switzerland, France, Spain, Germany, Austria, Bosnia, Italy, Ireland, Estonia, Finland, Slovakia, Slovenia, Lithuania, Australia, New Zealand, Poland, Czech Republic, Hungary, Canada and Latvia exclusively.

You can also purchase a RAYMOND WEIL watch from our network of authorized dealers.
To locate your nearest authorized dealer, please go to the Store Locator section of our website.
HOW CAN I BE SURE I AM BUYING A GENUINE RAYMOND WEIL WATCH ?
First, make sure you buy your watch from a RAYMOND WEIL authorized dealer and ask for the guarantee card duly filled in and stamped by the authorized dealer who sells you the watch. A unique serial number is engraved at the back of all RAYMOND WEIL watches. However, some older models are without serial numbers, so when in doubt, please contact customerservice@raymond-weil.com. Another way to verify a valid serial number is by first creating an account here and registering your watch. If invalid it could mean it has been previously registered, or the serial number and/or model number does not exist.
ARE RAYMOND WEIL WATCHES SOLD ON THE INTERNET ?
We ship our available timepieces online to Switzerland, France, Spain, Germany, Austria, Bosnia, Italy, Ireland, Estonia, Finland, Slovakia, Slovenia, Lithuania, Australia, New Zealand, Poland, Czech Republic, Hungary, Canada and Latvia exclusively.

We also sell our watches through our network of authorized dealers. Some of them do have an official website on which they may sell RAYMOND WEIL watches. To locate your nearest authorized dealer, please go to the Store Locator section of our website.

Please Note: any purchase not completed from an authorized online retailer listed may be either discontinued or counterfeit. We cannot assume responsibility for purchase dissatisfaction or honor any warranties provided by unauthorized outlets.
WHAT DOES THE GUARANTEE INCLUDE AND EXCLUDE ?
This limited guarantee covers the defects in material or resulting from manufacturing of the watch for two years from the date of purchase.
Are excluded from this limited warranty of the manufacturer:

- Battery, crystal, strap;
- Damage resulting from an accident, normal wear, negligence, misuse, abuse or from the intervention of any person not authorised by RAYMOND WEIL S.A. or its representatives;
- Loss and theft;
- Incidental or consequential damage arising from the failure or malfunction of the watch as well as from any inappropriate usage, lack of precision, malfunction or lack of conformity of the watch.
Please click on this link to read the current guarantee policy.
HOW LONG WILL IT TAKE TO REPAIR MY WATCH ?
This depends on the nature and complexity of the repair. Your local authorized dealer will be able to help you on that matter.
Need help?

Discover answers to the most frequently asked questions about our timepieces and services.

Contact us
Contact us

We invite you to connect with us for any inquiries or requests. A member of the RAYMOND WEIL team will be delighted to assist you personally. For additional information, we also encourage you to consult our FAQ.

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