Privacy policy
Last Updated: 30/01/2025
At Raymond Weil, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (www.raymond-weil.co.uk) or engage with us in other ways. It also outlines your rights under UK data protection laws.
By using our website, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website or services.
1. INFORMATION WE COLLECT
We collect personal data in various ways when you interact with our website, including:
Personal Identification Information: This includes details such as your name, email address, postal address, phone number, payment information, and other data you provide when registering, purchasing, or contacting us.
Technical Data: This includes data about your device, such as your IP address, browser type, operating system, referring URLs, and browsing patterns on our website. This data helps us improve the performance and functionality of the site.
Transaction Data: This includes information about purchases you make, payment methods, billing addresses, and transaction history.
Communications Data: This includes any messages you send us through contact forms, emails, or customer service interactions.
2. HOW WE USE YOUR INFORMATION
We use the personal data we collect for the following purposes:
To Provide Our Services: To process orders, deliver products, and manage your account.
Customer Support: To respond to your inquiries, provide assistance, and resolve any issues or complaints.
Marketing and Communications: To send you promotional materials, newsletters, or updates about our products and services. You may opt-out of marketing communications at any time.
Improving Our Website and Services: To analyse website traffic, understand how users interact with our site, and make necessary improvements.
Legal Obligations: To comply with legal obligations, such as responding to lawful requests from public authorities, enforcing agreements, and ensuring the safety and security of our website.
3. LEGAL BASIS FOR PROCESSING YOUR DATA
We process your personal data based on the following legal grounds:
Contractual Necessity: To perform our obligations under a contract with you, such as processing your order or providing services.
Consent: For activities such as sending marketing communications or using cookies. You can withdraw consent at any time.
Legitimate Interests: For activities like improving our website, understanding user preferences, and preventing fraud.
Legal Obligation: To comply with legal requirements.
4. SHARING YOUR INFORMATION
We may share your personal information with trusted third parties under the following circumstances:
Service Providers: We may share your information with third-party service providers who help us operate our business (e.g., payment processors, logistics providers, and hosting services). These providers are bound by confidentiality agreements and may only use your data to fulfill their roles.
Legal Requirements: We may disclose your personal data if required by law or in response to valid legal requests by public authorities, such as a court order or government investigation.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
We do not sell, rent, or trade your personal data to third parties.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance user experience. Please refer to our Cookie Policy for more detailed information about the cookies we use, their purposes, and how you can manage your preferences.
6. DATA SECURITY
We take the protection of your personal data seriously and implement appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. However, no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of your information transmitted to our website.
7. DATA RETENTION
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you close your account, we may retain certain data to comply with legal obligations or for legitimate business purposes, but it will no longer be used for marketing.
8. YOUR DATA PROTECTION RIGHTS
Under the UK GDPR, you have certain rights regarding your personal data, including:
Access: You have the right to request access to the personal data we hold about you.
Correction: You have the right to request corrections to any inaccuracies in your data.
Erasure: You may request that we erase your personal data, subject to certain conditions.
Restriction: You may request a restriction on how we process your personal data in certain circumstances.
Portability: You have the right to request a copy of your data in a structured, commonly used format.
Objection: You may object to certain types of processing, such as direct marketing or processing based on legitimate interests.
To exercise any of these rights, please contact us using the details provided below.
9. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies before providing any personal data.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will revise the "Last Updated" date. We recommend you review this policy periodically.