SERVICING YOUR TIMEPIECE
Your timepiece, who accompanies you through life’s moments, deserves attentive care to ensure its continued reliability. We recommend regular check-ups and servicing to maintain its precision and swiss-made quality.
AFTER SALES SERVICES
MECHANICAL SERVICES
M1 MAINTENANCE SERVICE
- Overall superficial cleaning
- Movement setting adjustment
- Oiling if needed
- Gaskets replacement
- Water Resistance check
- Functional check
M2 COMPLETE
SERVICE
Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
M3 COMPLETE SERVICE COMPLICATIONS
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
QUARTZ SERVICES
Q1 BATTERY
SERVICE
- Overall superficial cleaning
- Battery replacement
- Case back Gasket replacement
- Water-Resistance check
- Functional check
Q2 COMPLETE
SERVICE
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
Q3 COMPLETE SERVICE COMPLICATIONS
- Movement service or exchange
- Gaskets replacement
- Water resistance renewal
- Ultrasonic cleaning
- Functional check
- 2 Years Warranty
POLISHING SERVICES
P1 Polishing case & P2 Polishing case and bracelet. Only available for stainless steel watches in addition to Q2, Q3, M2, M3. Make sure your RAYMOND WEIL timepiece continues to look great with our watch polishing service. As watches are worn, they develop a patina of small scratches or dents that eventually diminish the metal’s overall luster. Our highly-trained technicians clean and polish each timepiece by hand, restoring the metal’s shine or matte finish. Our team has years of experience that you will see, every time you look at your watch. Please note that gold-plated metal cannot be polished, and deep dents/grooves can only be minimalized.
THE PROCESS
Once your watch has been received (see below for submission information), it will be tested for water resistance to ensure that we can complete the cleaning and polishing process. If it needs new gaskets for water resistance, we will contact you. Please note: Our technicians will also provide a complimentary initial evaluation to ensure your RAYMOND WEIL timepiece is in the best possible condition.
Within approximately five business days, an email or a written confirmation of your polishing service will be provided to you, as well as any estimates for recommended repairs. Once approval of the service(s) is received, the polishing is usually completed within five business days. *If a servicing is also approved, the timeframe will be indicated in the estimate. Polishing costs 160 CHF and there is a 25 CHF fee for return shipping. Timepieces from the noemia collection are unable to receive polishing services.
AFTER SALES PORTAL
service info & requests made easy
In order to find information on our services lead-time and prices, or to initiate a service request for your timepiece, our portal is the best way to start your journey.
If you’re a trade partner, you will also be able to manage your repairs and spare parts order.
SERVICE CENTERS
RAYMOND WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the RAYMOND WEIL customer care center for your country and region.
NEED HELP?
Our After-Sales Service hours of operation will be Monday-Friday 9:00 AM – 5:00 PM (GMT+1 Time).
We will be addressing repairs, parts requests, and customer service inquiries in the order they were received.
If you have questions you may email customerservice@raymond-weil.us.