Privacy policy

 

Effective Date: January 1 2025

Raymond Weil USA (“RW USA,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, shop with us, or otherwise interact with us. By using our website or services, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify and third-party advertising platforms.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, financing with Affirm, or Wallet-based payments), email address, and phone number.

Customer support information

Purpose of collection: to perform post-sale support upon request by you.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our support software platform and after sales team.
Personal Information collected: name, email address, and phone number
Purpose of collection: to provide customer support.
Source of collection: collected from you

2. BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ad
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

3. USING PERSONAL INFORMATION

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. However, we may share your information in the following circumstances:

With Service Providers: Payment processors, shipping carriers, IT support, and other vendors who assist in providing our services.
With Advertising Providers: Email addresses, phone numbers, cookies, and pixels may be used to retarget you through various advertising platforms including but not limited to: Google, Facebook, Connected TV Providers
For Legal Compliance: When required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
With Your Consent: When you provide explicit consent to share your information.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your browsing experience. These tools allow us to:
Remember your preferences and login details.
Analyze website traffic and user behavior.
Deliver personalized ads and promotions.
You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit certain website functionalities.

6. DATA SECURITY

We implement industry-standard security measures to protect your personal information. Despite our efforts, no data transmission or storage system can be guaranteed to be 100% secure. Please notify us immediately if you believe your information has been compromised.

7. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:
Access and Portability: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request the deletion of your personal data (subject to legal or contractual obligations).
Marketing Preferences: Opt-out of marketing communications.
California Residents: If applicable, rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information.
To exercise your rights, please contact us at [Insert Contact Email].

8. CALIFORNIA PRIVACY RIGHTS

California Notice of Personal Information Collected
The personal information we collect, how we collect it, and how we use and share it are described above. Here is how the types of personal information we collected within the past 12 months fit within the categories defined by the California Consumer Privacy Act of 2018 (CCPA):
Identifiers—includes Contact Information and Other Identifiers
Personal information described in subdivision (e) of Section 1798.80—overlaps with the above, and also includes Payment Information
Commercial Information
Internet or Other Electronic Network Activity Information
Geolocation Data
Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information—We collect and use Audiovisual Information as described
Audio, electronic, visual, thermal, olfactory, or similar information
Inferences
We may disclose to our service providers any category of personal information we collect in order to further the business purposes described in this Policy, above. Except for payment information, we may also sell any of these categories of personal information. The third parties to which this information may be sold include advertising and marketing companies, social media platforms, other businesses interested in marketing their products and services to you, data cooperatives and exchanges, and data brokers. Our business and commercial purposes for disclosing and/or selling personal information are further described under How We Share Your Personal Information, above.
Your Rights under the CCPA
California residents have the right to submit requests relating to their personal information, as described below. Please note that when submitting a request, you will be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf; however, you will still need to verify your identity directly with us before your request can be processed.
Right to Opt-Out of the Sale of Your Personal Information. Although we do not sell personal information in exchange for money, certain ways in which we use your personal information to advertise our products may be considered “sales” of personal information under the CCPA. To opt-out of the sale of your personal information, please click here, call us at 866-427-4287, or turn on the Global Privacy Control (GPC) signal in your web browser. Please note that if you opt-out using the GPC signal, the opt-out will only apply to the specific browser from which you send the signal.
Right to Request More Information. If you are a California resident, you have the right to request more information regarding the following, to the extent applicable:
The categories of personal information we have collected about you
The categories of sources from which the personal information was collected
Our business or commercial purposes for collecting or selling your personal information
The categories of third parties with which we shared your personal information
The categories of personal information about you that we sold in the preceding 12 months, and for each category identified, the categories of third parties to whom we sold that particular category of personal information
The categories of personal information that we disclosed for a business purpose in the preceding 12 months, and for each category identified, the categories of third parties to whom we disclosed that particular category of personal information
The specific pieces of personal information we have collected about you
A list of all third parties to whom we have disclosed personal information, as defined under California Civil Code Section 1798.83(e) (a/k/a the “Shine the Light Law”), during the preceding calendar year for third-party direct marketing purposes
You may submit a request for the information above through our webform, via email to support@raymond-weil.us, or by calling us at XXX-XXX-XXX. In connection with the submission of your request, you will need to verify your identity before action is taken. We will let you know what information is needed for verification.
Right to Request Deletion of Your Personal Information. California residents also have the right to request that we delete your personal information collected or maintained by us. We will let you know what personal information we can delete from our records, and we will direct any service providers that may have collected personal information about you to delete your personal information from their records. There may be circumstances where we cannot delete your personal information or direct service providers to delete your personal information from their records.

For example, if we need to: (1) retain your personal information to complete a transaction or provide services; (2) for purposes of a product warranty or recall; (3) detect security incidents; (4) protect against unlawful activities; (5) identify, debug or repair errors; or (6) comply with a legal obligation. You may submit a request to delete your personal information through our webform, by email to support@raymond-weil.us or by calling us at XXX-XXX-XXX. In connection with the submission of your request, you will need to verify your identity before action is taken. We will let you know what information is needed for verification.

Verification of Requests for Further Information or to Delete Personal Information. Upon receipt of a request for information or a request to delete information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates (or his or her authorized agent), and to prevent unauthorized access or deletion of information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity, and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of personal information provided to verify your identity, the nature of our business relationship with you, and available technology for verification.
We will generally try to avoid requesting additional information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional information to verify your identity, it will be for that purpose only and will be deleted as soon as practical after processing the request, except as otherwise provided by law. If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete personal information, including an explanation of why we have no reasonable method to verify your identity.
Right to Non-Discrimination for the Exercise of Your Privacy Rights.

If you choose to exercise any of your privacy rights under the CCPA, you also have the right not to receive discriminatory treatment by us. This means that we will not deny providing our services to you, charge you different prices or provide a different level or quality of service to you unless those differences are related to the value of your personal information.

9. NEVADA PRIVACY NOTICE

Nevada law provides that Nevada residents may opt-out of the “sale” of “covered information” to third parties, including but not limited to name, address, social security number, and online service activity. Our uses of your personal information are not sales under Nevada law, so no opt-out is required. If you have any questions, please contact us at support@raymond-weil.us.

10. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section above.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

12. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

Cookies Necessary for the Functioning of the Store
Name
Function
Duration
_ab
Used in connection with access to admin.
2y
_secure_session_id
Used in connection with navigation through a storefront.
24h
_shopify_country
Used in connection with checkout.
session
_shopify_m
Used for managing customer privacy settings.
1y
_shopify_tm
Used for managing customer privacy settings.
30min
_shopify_tw
Used for managing customer privacy settings.
2w
_storefront_u
Used to facilitate updating customer account information.
1min
_tracking_consent
Tracking preferences.
1y
c
Used in connection with checkout.
1y
cart
Used in connection with shopping cart.
2w
cart_currency
Used in connection with shopping cart.
2w
cart_sig
Used in connection with checkout.
2w
cart_ts
Used in connection with checkout.
2w
cart_ver
Used in connection with shopping cart.
2w
checkout
Used in connection with checkout.
4w
checkout_token
Used in connection with checkout.
1y
dynamic_checkout_shown_on_cart
Used in connection with checkout.
30min
hide_shopify_pay_for_checkout
Used in connection with checkout.
session
keep_alive
Used in connection with buyer localization.
2w
master_device_id
Used in connection with merchant login.
2y
previous_step
Used in connection with checkout.
1y
remember_me
Used in connection with checkout.
1y
secure_customer_sig
Used in connection with customer login.
20y
shopify_pay
Used in connection with checkout.
1y
shopify_pay_redirect
Used in connection with checkout.
30 minutes, 3w or 1y depending on value
storefront_digest
Used in connection with customer login.
2y
tracked_start_checkout
Used in connection with checkout.
1y
checkout_one_experiment
Used in connection with checkout.
session



Reporting and Analytics
Name
Function
Duration
_landing_page
Track landing pages.
2w
_orig_referrer
Track landing pages.
2w
_s
Shopify analytics.
30min
_shopify_d
Shopify analytics.
session
_shopify_s
Shopify analytics.
30min
_shopify_sa_p
Shopify analytics relating to marketing & referrals.
30min
_shopify_sa_t
Shopify analytics relating to marketing & referrals.
30min
_shopify_y
Shopify analytics.
1y
_y
Shopify analytics.
1y
_shopify_evids
Shopify analytics.
session
_shopify_ga
Shopify and Google Analytics.
session

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

13. DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

14. CHILDREN'S PRIVACY

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

15. SECURITY

We use industry-standard security measures to protect your information. However, no method of transmission or storage is completely secure.

16. MOBILE TERMS OF SERVICE

Raymond Weil mobile message service (the "Service") is operated by RW USA (“Raymond Weilt”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Raymond Weil’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of RW USA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Raymond Weil. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Raymond Weil mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, please email us at support@raymond-weil.us
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page, and the effective date will be revised.

18. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at:
Raymond Weil USA
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]