Refund policy
We want you to be completely satisfied with your purchase. If for any reason you are not, RAYMOND WEIL will gladly accept your return within 14 days of receipt of the original merchandise. Refunds will be issued to the original form of payment unless you request an exchange or store credit.
If there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately at support@raymond-weil.us or by phone at 212-355-3350.
Return Authorization
A return authorization must be requested within 14 days of receiving your order, and the product must be returned within 10 days of receiving the return label. To initiate a complimentary return, please contact us at support@raymond-weil.us or by phone 212-355-3350.
Return Conditions
All products must be returned:
- In new, unused condition and in perfect working order
- With all original packaging, protective materials, tags, and the original receipt
- With watch bracelets unadjusted or adjusted only by RAYMOND WEIL or an Authorized Retailer, including all original links
RAYMOND WEIL will not accept returns for products that:
- Show any signs of wear, use, or alteration
- Are missing original materials or documentation
- Are returned after the 14-day authorization period
- Are engraved orders. All personalized orders are final sale.
All returned items undergo a strict quality inspection. Returns not meeting these requirements may be rejected and returned to the customer.
Engraved Purchases
All purchases that include engraving are considered final sale and are not eligible for return or exchange.
Refunds and Exchanges
- Full refunds (minus any shipping costs) will be issued to the original form of payment once the return has been received and inspected at our headquarters in New York City.
Please allow up to 3 business days for our team to process your return and an additional 5–10 business days for your bank to post the funds to your account.
- Refunds are not available for gifted items; however, exchanges may be made for an item of equal or greater value. Credit or exchanges will be issued once the returned merchandise has been received and verified.
- If you choose to use a courier other than the one provided, RAYMOND WEIL is not responsible for packages lost in transit, and shipping costs will not be reimbursed.
After 14 Days
Products requiring service after 14 days should be sent to the RAYMOND WEIL Service Center under the terms of the two-year (or extended third-year) International Warranty.